Servicenow is a cloud-based platform that gives quite a lot of providers for companies, together with IT service administration, customer support administration, and human sources administration. One of many key options of Servicenow is its skill to import knowledge from quite a lot of sources, together with XML recordsdata. This permits companies to simply migrate knowledge from legacy techniques or from different functions into Servicenow.
Importing a single XML document into Servicenow is a comparatively easy course of. Nevertheless, there are some things that it is advisable do earlier than you may start the import course of. First, it is advisable create a knowledge map that defines the connection between the fields within the XML file and the fields within the Servicenow desk that you simply wish to import the information into. Moreover now helps a function to create knowledge maps from the UI. After you have created a knowledge map, you may then use the Servicenow Import Set utility to import the XML file into Servicenow.
The Import Set utility is a strong software that permits you to import knowledge from quite a lot of sources, together with XML recordsdata, CSV recordsdata, and even different Servicenow tables. The Import Set utility gives numerous options that make it straightforward to import knowledge into Servicenow, together with the flexibility to schedule imports, remodel knowledge earlier than it’s imported, and validate knowledge earlier than it’s imported. Moreover, the Import Set utility can be utilized to import knowledge into a number of tables on the similar time.
Conditions for Importing a Single XML Report
Earlier than embarking on the method of importing a single XML document into ServiceNow, it’s important to make sure that sure stipulations are met. These embody:
Studio Surroundings
Buying a ServiceNow Studio atmosphere is essential. Studio gives a user-friendly interface particularly designed for knowledge administration duties, together with XML document import.
Steps to Entry Studio:
- Log in to your ServiceNow occasion.
- Navigate to the “System Purposes” menu.
- Find and choose “Studio” from the listing of functions.
XML Report Construction
The XML document you plan to import should conform to a particular construction. It ought to adhere to the predefined schema or template supplied by ServiceNow. The schema specifies the required parts, attributes, and their respective knowledge varieties.
Validate XML Report:
- Make the most of an XML validator software to confirm the validity of your XML document towards the ServiceNow schema.
- Be sure that necessary parts and attributes are current and correctly formatted.
Integration Consumer Function
Assign an integration person position to the account that might be importing the XML document. This position grants the required permissions to carry out import operations inside ServiceNow.
Configure Integration Consumer:
| Steps | Description |
|---|---|
| Navigate to “System Safety” > “Customers” > “All Customers”. | Establish and choose the designated integration person. |
| Assign the “integration_user” position to the person. | This position grants the required import permissions. |
Finding the XML Import Choice
To find the XML import possibility in ServiceNow, comply with these steps:
- Log in to ServiceNow together with your credentials.
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Navigate to the Import Data web page:
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Click on the Navigation bar.
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Within the Filter Navigator area, enter System Import Units.
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Choose System Import Units from the listing of urged choices.
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On the System Import Units web page, click on Import Data.
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- The Import Data web page might be displayed.
- Navigate to the System Import Set desk (sys_import_set).
- Create a brand new import set document and specify the next settings:
- Title: Enter a reputation for the import set.
- Kind: Choose “XML” from the drop-down menu.
- XML File: Browse and choose the XML file containing the document you wish to import.
- Import Model: Choose “Replace” or “Insert” relying on whether or not you wish to replace an present document or create a brand new one.
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Within the “Preprocessing Scripts” tab, specify the next:
Script: Choose a script to run earlier than the import. This script can be utilized to arrange the information within the XML file for import.
Parameters: Enter any parameters that the script requires. If it is advisable customise the preprocessing conduct, create a customized script and specify its identify on this area.
The desk under summarizes the out there choices for preprocessing scripts:
Preprocessing Script Description Repair XML Fixes XML recordsdata that aren’t well-formed. Validate XML Validates XML recordsdata towards a schema. Remodel XML Transforms XML recordsdata utilizing an XSLT stylesheet. - Schema Validation: The XML is validated towards the outlined schema to make sure it conforms to the anticipated construction.
- Area Mapping Validation: The imported fields are mapped to matching fields within the goal Servicenow desk.
- Knowledge Kind Validation: The information forms of the imported fields are validated to make sure they’re suitable with the goal fields.
- Referential Integrity Validation: Imported information are checked for legitimate relationships with different information within the database.
- Duplicate Detection: The system checks for duplicate information based mostly on outlined standards to stop knowledge duplication.
- Navigate to the XML Processor import set (System Definition > Import Units > XML Processor).
- Click on the Import Now button.
- Within the Import XML File area, enter the trail to the XML file that you simply wish to import.
- Within the Goal Desk area, choose the ServiceNow desk that you simply wish to import the information into.
- Click on the Import button.
The Import Data web page shows a listing of all out there XML import units. You may filter the listing by identify or desk identify to find the particular import set you want.
Configuring the Import Settings
To configure the import settings for a single XML document import, comply with these steps:
Mapping XML Fields to ServiceNow Fields
Mapping Components
Every XML aspect corresponds to a area in ServiceNow. Outline the mapping between the XML parts and the ServiceNow fields utilizing the ‘Map XML Components’ part.
Mapping Attributes
XML attributes can be mapped to ServiceNow fields. Within the ‘Map XML Attributes’ part, specify the XML attribute and the corresponding ServiceNow area.
Mapping Advanced XML Constructions
Advanced XML buildings, similar to nested parts or arrays, could be mapped to ServiceNow objects. Use the ‘Map XML Constructions’ part to outline the mapping for these complicated buildings.
Mapping XML Namespaces and Prefixes
If the XML accommodates namespaces and prefixes, it is advisable outline the namespace prefixes within the ‘XML Namespace Prefixes’ part. This ensures that the right area names are used in the course of the import.
XML-to-ServiceNow Area Mapping Desk
To assist with the mapping course of, you may create an XML-to-ServiceNow area mapping desk.
| XML Component/Attribute | ServiceNow Area |
|---|---|
<Title> |
identify |
<Description> |
description |
<Precedence> |
precedence |
Validating the Imported Report
As soon as the XML document has been imported, it’s essential to validate its accuracy to make sure knowledge integrity. Servicenow gives a complete validation course of to verify for errors and inconsistencies.
1. Import Log Evaluate
The import log accommodates detailed details about the import course of, together with any errors or warnings. Reviewing the log can present precious insights into any potential points with the imported document.
2. Area Validation
Servicenow validates the imported knowledge towards field-level guidelines and constraints. These guidelines make sure that knowledge conforms to outlined codecs, ranges, and relationships. Invalid knowledge might be flagged for correction.
3. Desk Configuration Validation
The import course of checks if the imported document conforms to the desk configuration. This consists of verifying that necessary fields are populated, knowledge varieties are appropriate, and relationships are maintained.
4. Enterprise Rule Execution
Enterprise guidelines could be configured to validate imported information based mostly on particular standards. These guidelines execute in the course of the import course of and might set off actions similar to sending notifications or rejecting invalid information.
5. Integration Hub Validation
For XML information imported via the Integration Hub, further validation steps apply. These steps embody:
Troubleshooting Frequent Import Errors
1. Report Not Discovered
This error signifies that the document you are trying to import doesn’t exist within the system. Verify that the document exists and that the identifier you are utilizing is appropriate.
2. Area Not Discovered
This error happens if you’re making an attempt to import a area that does not exist within the goal desk. Confirm the sphere identify and guarantee it is a legitimate area within the desk.
3. Invalid Worth
This error is encountered when the worth you are importing doesn’t meet the constraints of the goal area. Verify the sphere properties to make sure the worth you are importing is legitimate for the sphere kind.
4. Duplicate Report
This error happens if you try to import a document with a novel identifier that already exists within the system. Be sure that the information you are importing have distinctive identifiers.
5. Lacking Necessary Area
This error signifies that a number of necessary fields are lacking within the XML document. Verify the goal desk definition to determine the necessary fields and guarantee they’re included within the XML.
6. XML Parsing Error
This error happens when the XML supplied for import will not be well-formed or doesn’t adhere to the anticipated format. Make sure the XML is legitimate and conforms to the anticipated construction.
| Error Description | Doable Causes | Troubleshooting Steps |
|---|---|---|
| Invalid XML | Malformed XML or incorrect construction | Validate the XML towards the anticipated schema |
| Lacking Required Attribute | Required attribute will not be current within the XML | Verify the XML construction and guarantee all required attributes are included |
| Invalid Date Format | Date area worth will not be formatted accurately | Make sure the date area worth conforms to the anticipated format |
Greatest Practices for Importing XML Data
1. Validate Your XML
Be sure that your XML is well-formed and conforms to the ServiceNow XML schema. Use an internet XML validator or the ServiceNow XML Validator software.
2. Use a Single XML Report
Import solely a single XML document per import operation. Keep away from importing a number of information in the identical XML file.
3. Restrict Area Values
Observe character limits for area values. Lengthy values might trigger errors throughout import.
4. Deal with Massive XML Recordsdata
Use the “Import XML Data in Batches” choice to deal with giant XML recordsdata. This breaks the import into smaller batches for environment friendly processing.
5. Optimize XML Construction
Create your XML with a transparent and concise construction. Keep away from nesting parts deeply or utilizing extreme attributes.
6. Use Remodel Maps
Remodel your XML knowledge to match the ServiceNow knowledge mannequin utilizing remodel maps. This simplifies import and improves knowledge accuracy.
7. Efficiency Concerns
Contemplate the next efficiency ideas:
| Motion | Influence |
|---|---|
| Use smaller XML recordsdata | Reduces processing time |
| Optimize XML construction | Improves parsing effectivity |
| Use remodel maps | Reduces database write operations |
| Use the “Import XML Data in Batches” possibility | Splits giant imports into manageable chunks |
| Monitor system efficiency | Establish and handle potential bottlenecks |
Concerns for Massive XML Imports
8. Think about using the Import Set Framework
The Import Set Framework gives a structured strategy for managing giant XML imports by breaking the method into smaller, manageable chunks. It permits you to:
| Profit | Description |
|---|---|
| Chunking | Divide the import into a number of smaller batches, making it simpler to deal with and monitor progress. |
| Staging | Briefly retailer the XML knowledge in a staging desk earlier than importing it into the goal desk, permitting for knowledge validation and transformation. |
| Incremental Loading | Import the information in phases, updating present information and creating new ones as wanted, minimizing downtime and knowledge loss. |
| Error Dealing with | Establish and deal with errors in the course of the import course of, logging and offering detailed info to facilitate troubleshooting. |
| Scheduling | Schedule the imports to run at particular occasions or intervals, making certain automated and unattended processing. |
Utilizing the Import Set Framework simplifies giant XML imports, improves knowledge integrity, and gives better management over the method.
Various Strategies for Importing XML Data
1. Import Set
Import Set is an easy and user-friendly methodology for importing XML information into ServiceNow. It permits you to map the XML fields to ServiceNow fields manually, offering better management over the import course of.
2. SOAP Net Service
SOAP Net Companies supply a programmatic strategy for importing XML information. Utilizing SOAP instructions, you may create or replace ServiceNow information based mostly on the XML knowledge supplied.
3. REST API
Just like SOAP Net Companies, the REST API allows you to combine with ServiceNow and import XML information utilizing RESTful instructions. This methodology gives flexibility and permits for personalized integrations.
4. Mid Server
Mid Server acts as an middleman between ServiceNow and exterior techniques, facilitating the import of XML information. It will probably remodel the XML knowledge right into a format suitable with ServiceNow and deal with complicated integrations.
5. File Import
File Import permite importar archivos XML directamente al servicio now a través de la interfaz gráfica de usuario. Esta opción es adecuada para importaciones puntuales y de pequeño volumen.
6. Knowledge Loader
Knowledge Loader es una herramienta de terceros que admite la importación de XML information to ServiceNow. It gives a user-friendly interface and gives help for complicated knowledge transformations and mappings.
7. CSV Import
CSV Import can be utilized to import XML information by changing them right into a CSV (Comma-Separated Values) format. This methodology is appropriate for easy XML buildings and requires handbook mapping of fields.
8. XML Bulk Import Software
The XML Bulk Import Software is a ServiceNow plugin that allows the import of enormous XML recordsdata effectively. It gives superior options similar to knowledge validation, duplicate checking, and progress monitoring.
9. GlideRecord API
GlideRecord API gives a low-level programmatic interface for interacting with ServiceNow information. Utilizing GlideRecord, you may create, replace, and import XML information instantly out of your scripts or functions.
| Technique | Appropriate for |
|---|---|
| Import Set | Guide mapping, small to medium datasets |
| SOAP Net Service | Programmatic imports, customized integrations |
| REST API | RESTful integrations, customized imports |
Publish-Import Verification and Evaluation
1. Confirm Import Standing
Verify the import set document to substantiate the import standing. It ought to point out the variety of information imported efficiently and any errors encountered.
2. Evaluate Import Log
The import log gives detailed details about the import course of, together with any errors or warnings. Evaluate the log to determine any potential points.
3. Verify Goal Desk Knowledge
Question the goal desk to confirm that the imported document is current. Verify its values to make sure they match the anticipated knowledge.
4. Check Enterprise Guidelines and Workflows
If the imported document triggers any enterprise guidelines or workflows, check them to make sure they behave as meant.
5. Verify Associated Data
If the imported document has relationships with different tables, confirm that these relationships had been established accurately.
6. Analyze Import Efficiency
Evaluate the import set document to find out the import time and system sources consumed. This helps determine efficiency bottlenecks and areas for enchancment.
7. Troubleshoot Import Errors
If errors had been encountered in the course of the import, analyze the import log and goal desk knowledge to determine the foundation trigger and take corrective motion.
8. Monitor System Well being
Verify the system logs and efficiency metrics to make sure that the import didn’t adversely have an effect on the general system efficiency.
9. Doc the Import Course of
Seize the steps taken in the course of the import course of, together with the import set configuration, XML file construction, and any troubleshooting carried out. This documentation serves as a reference for future imports.
10. Steady Enchancment Evaluation
Periodically assessment import processes to determine areas for optimization, similar to decreasing import time, bettering knowledge high quality, or automating the import course of. This ongoing evaluation helps make sure that imports are environment friendly and efficient.
How To Import A Single Xml Report In ServiceNow
To import a single XML document in ServiceNow, you should use the XML Processor import set. This import set permits you to import XML knowledge into ServiceNow tables. You should utilize the import set to import a single XML document by following these steps:
After you have imported the XML document, you may view the information within the ServiceNow desk that you simply specified.
